WARRANTY POLICY V.22.1

1. Warranty Terms

The Company warrants the products to be free from any material defects and are suitable for its designed purpose, which is limited to the capacity of each respective product.

The Company provides a warranty in respect of the following:

SAKO SUNON-PRO Inverter for a period of 2 YEARS
SALVARE Inverters for a period of 3 YEARS
SALVARE ONE Lithium batteries 10 YEARS or 5000 Cycles (whichever comes first) on the CELLS and 5 YEARS on the ** See detailed terms and conditions on the SALVARE ONE Warranty below on page 2.

The Warranty will be effective from the date of sale from SOLARIMPORTS to the Dealer/Installer/Customer. The Warranty covers the cost of the product’s repair or replacement parts. The product must be returned to the Company for inspection. The company may repair or replace faulty components at its discretion.

Warranty Limitations

The warranty is valid only for the products purchased either directly from the Company or from an authorized reseller of the Company. The warranty is not transferable and only applies to brand new products. Defective parts replaced under warranty become the property of the Company. The warranty is only honoured when the products being used are approved for its specific use by the Company and correctly installed.

The Warranty does not cover:

Access, labour or transport costs;
Consequential damages including but not limited to loss of revenue;
Claims by third parties other than the Customer;
Defects of installation (Except where the installation is performed by the Company);
Damaged products as a consequence of incorrect (Except where the installation is performed by the Company);
Items ancillary to installation not supplied by the Company;
Duties, import/export fees or costs and other general administrative costs;
Damage to the products caused by misuse, improper handling or unauthorized modification;
Loss or damage occurring whilst in transit;
Accidental or wilful damage;
Any products described in a quotation or delivery note as ‘ex-display’ or ‘reconditioned’. (A separate

Warranty extension may have been issued to cover such products.)

Labour, travel and delivery (to and from customer) will be charged if the products returned found to be not faulty following a warranty

Warranty Claims Procedure

To make a warranty claim the following information needs to be provided:

Product Model and Product Serial Number;
Copy of the invoice for the inverter;
Copy of the installation report and Certificate of Compliance (COC) for the
It is for the client to arrange delivery and collection of the

The cost of repair or provision of replacement units will be borne by the Company provided the warranty has been validated and the warranty period has not expired.

SALVARE ONE WARRANTY TERMS & CONDITIONS

This warranty covers the SALVARE ONE 2KW/100Ah wall mount Lithium batteries (the “Battery”).
The Battery is designed for and intended to have a 15 year life The Battery has a built-in reserve margin capacity to ensure the Battery life span is maximised, and the Battery is thus rated to deliver at least 100Ah of power when new.

Battery Warranty

The warranty period commences on the date of purchase from SOLARIMPORTS as supplied to either the Dealer, Installer or End-User as reflected on the SOLARIMPORTS Tax
SOLARIMPORTS warrants that the Battery cells will achieve at least 10 years’ service life or deliver at least 4000

charge/discharge cycles as counted by the BMS, which ever event occurs first.

Warranty Conditions:

The customer’s invoice must reflect the serial number of the relevant Battery on the SOLARIMPORTS The

original invoice (digital or printed) must be provided to SOLARIMPORTS in order to commence a warranty claim.

The Battery is intended to be used for standby backup or daily cycling in UPS and Inverter systems including Solar Other uses for the Battery will void the warranty.
A Battery Fuse Isolator or suitable DC Breaker must be installed between the Inverter and the Battery or Battery Failure to install a suitable rated fuse or DC breaker can damage the Battery and will void the warranty.
The Battery is intended to be used indoors Outdoor use will render the warranty void.
The Battery must not have been contaminated with any foreign or corrosive Contamination will void the warranty.
The warranty does not cover damage due to neglect or abuse such as improper installation, freezing, fire, flooding, or any acts of
The warranty does not cover surges or spikes from the inverter or charging device that could damage the
If the Battery was installed incorrectly and not according to the manual with correct settings it could result in Incorrect installation and setup will void the warranty.
Incorrect sizing of the inverter, charger, or solar system can damage the Battery and void the
Warranty will be void if the firmware or BMS on the device has been deliberately tampered with or to try and reset cycle values or any data for warranty evaluation
If it is found that the Battery is being overloaded through large current draws above the intended rating of the Battery, which is outside the intended or indicated specification parameters, the warranty will be
If the serial number has been tampered with or has been removed from the device the warranty will be
Warranty will be void if the BMS records (single instance or more) an internal temperature of higher then 55 degrees
If the Battery is interconnected or mixed with other non-SALVARE ONE batteries the warranty is
If the Battery has been opened or serviced by any person other than SOLARIMPORTS the warranty is
If the Battery has been short circuited or the BMS records a Short Circuit event, the warranty will be
If the Battery is damaged due to incorrect or improper installation or negligence or excessive wear and tear the warranty is
If the Inverter damages the Battery due to voltage spikes or overloading the Battery or incorrect DC voltages are applied to the Battery, the warranty is
If the inverter/charger used on the Battery is out of the Battery usage specification or incorrectly sized the warranty will be
Any damage to the Battery caused by peripheral electrical equipment will void the
It is forbidden to connect any 3rd party devices to the service ports, which is the RS232 and RS485 ports. These ports are reserved for workshop maintenance only and is for programming the Connecting any 3rd party devices to the RS232 or RS485 ports will void the warranty. For complete off grid installations with no utility power as part of the installation, the Installer/Client is required to ensure that that the Batteries are fully chargedat least once every 7 days to enable the BMS cell balancer to activate and perform cell balancing.
While the operating temperature for the Battery is designed to be 0 to 55 degrees Celsius, it is required, in order to sustain the warranty, that the customer keep the Battery temperature below 35 degrees Celsius when operating the This is also to maximise the life cycle of the Battery. The cycle life is negatively affected by temperatures above 35 degrees. The cycle life cannot be guaranteed if the Battery is operated in sustained or recurring temperatures exceeding 35 degrees Celsius. Operation of the Battery in such circumstances will void the warranty.
The Battery is fully integrated and contained and is thus non serviceable and not intended to be opened by anyone except authorised service If it has been found that the unit has been tampered with or has been opened or attempted to be opened, the warranty will be void.
In the event that the Battery cannot be serviced or repaired, a prorated warranty will Any repairs or replacement parts will not extend the original warranty period.

BMS Warranty – The integrated BMS module is designed to last over 15 years, however a standard 5-year warranty is provided for the BMS and all related probes and sensors.